ASL With Tracy Policy


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What is Expected During a Zoom Session

All students must: Important Note: It is the student’s responsibility to ensure that their computer and internet connection are working before each session. Technical issues and unclear video could result in a canceled lesson.

Here’s a Fun Video of What to Do:


Cancellations

Cancellations must be made 6 hours in advance of your lesson time by text or email. Under 6 hours you will lose the lesson fee. Last-minute cancellations are excused only with valid reason. I am flexible with schedule changes to match work or school schedules with advance notice and upon availability. If you are having technical difficulties or your video is blurry or lagging, I will reschedule the lesson to give you another chance to ensure your equipment is ready. Back-to-back lessons with technical difficulties will result in a cancellation and loss of lesson fee. I will only wait 15 minutes online during our scheduled time. After 15 minutes I will consider you a no-show and you will lose the lesson fee. You may notify by text or email any delays and I can extend my time (depending on availability).

Payments and Refunds

All payments are made through my booking page on Setmore.com. Any requested refunds must be made 6 hours before the scheduled session & will take approximately 5 – 10 days to process.